Billing

Why is my first bill so high?
Here at Ice-Comms, we have a billing period of the 1st day to the last day of the month.   Depending on the day of the month that your services go li...
Tue, 1 Nov, 2016 at 11:28 AM
When will you collect by Direct Debit?
Direct Debit collections take place on or around the 16th of the month for existing customers.    If you are a new customer and it is your first Dire...
Tue, 1 Nov, 2016 at 11:29 AM
What happens if I do not pay my bill?
We always advise customers to have a Direct Debit set up with ourselves so that you can be sure your payments are kept up to date but we appreciate that...
Tue, 1 Nov, 2016 at 11:30 AM
How will a termination fee from my previous supplier be paid back to me?
Any termination fees for a landline and broadband account which we have agreed to cover on your contract will be added to your account as a credit.  ...
Wed, 22 Feb, 2017 at 9:42 AM
How does my contract incentive work?
If you are eligible for a deal incentive and it is shown on your contract (eg. 3 Months Half Price), this will be added to your account once all services ...
Fri, 12 May, 2017 at 11:46 AM
How do I get a copy of an old invoice?
You can request copies of old invoices by either calling us on 03332025000 or emailing support@ice-comms.co.uk.  Someone in our billing department w...
Thu, 3 Nov, 2016 at 1:20 PM
How will I receive my bill?
All our invoices are sent out by email around the 7th working day of the month. If it is your first month with us, please remember to check your Spam fol...
Fri, 4 Nov, 2016 at 12:25 PM
What do I do if I don't agree with my invoice?
Here at Ice-Comms we take pride in our accurate billing.  Unfortunately, as with any business, mistakes can happen. If you have a query about you...
Fri, 4 Nov, 2016 at 10:20 AM
Is there a way I can view my bill online?
Unfortunately, we do not yet offer an online billing platform.  If you need to view your invoices or are struggling to receive then in your emails, ...
Fri, 4 Nov, 2016 at 12:21 PM
Understanding your invoice.
As far as telecommunications invoices go, ours are relatively easy to understand.  When you receive the billing email, it will contain 3 files; Invo...
Fri, 4 Nov, 2016 at 5:00 PM