Ice Comms

Cancellation Policy 0

My O2 Business 3

• My O2 Business
• Outstanding O2 balances
• Where are my new SIM cards/Devices

O2 Going Abroad 3

• Europe
• Going abroad outside Europe
• Calling abroad from the UK

Transferring Contacts 3

• How To Transfer Contacts From iPhone To Android
• How to Transfer Contacts from Android to iPhone
• How to transfer BlackBerry contacts to iPhone

Why are my bills so high? 3

• EE Pro Rota Billing
• O2 Pro Rota Billing
• My.Plan.Com Billing Guide

My EE Online Billing 0

Porting Process 3

• What do I do on the day of Port?
• How do I get my PAC code?
• Its my day of Port and my new phone hasn’t come on but my old one has gone off! What do I do?

Transferring Data 2

• How to transfer data iPhone to iPhone
• How to transfer data Samung to Samsung

Unlocking Your Mobile 2

• How do I check if my Phone is unlocked?
• When do I need to unlock my phone and how do I do this?

Mobile Connections 17

• I’ve received the wrong handset
• I’ve received the wrong SIMS
• Is my phone unlocked
• I didn’t get my phone from ICE, is it locked
• My previous supplier won’t provide my PAC codes

View all 17

Billing 10

• Why is my first bill so high?
• When will you collect by Direct Debit?
• What happens if I do not pay my bill?
• How will a termination fee from my previous supplier be paid back to me?
• How does my contract incentive work?

View all 10

FAQ-Line Features 4

• How to activate Call Diversion
• How to use Smart Divert
• How do I use voicemail?
• How do I redial the previous number?

Broadband 10

• What Is Broadband?
• How fast is my Broadband?
• My Broadband keeps disconnecting
• New Broadband
• Will an engineer need to visit my site to install Broadband?

View all 10

Faults 5

• How long will Ice-Comms take to fix my fault?
• No Dial Tone/Engaged
• My Feature does not work
• Crackling or noisy line.
• Card machine or fax machine problems.

VoIP 8

• What is VoIP?
• Why should I choose VoIP?
• Will VoIP work with my current setup?
• Who is Horizon? I thought I was with Ice Comms
• Porting your numbers to Ice (VoIP only)

View all 8

General FAQs 2

• What are your office hours?
• My SIM cards have no mobile numbers on them

Billing 2

• How do I get my Ice bills?
• Why is my first bill so high?

Voicemail 2

• How do I activate my Voicemail?
• What is visual voicemail?

Resetting your phone 3

• Hard Reset, what is it?
• Signal Issues
• Manual roam steps

General FAQs 44

• Can I change my mobile number?
• Do I have warranty?
• What is a line replacement and how does it work?
• How to stop a Spam Text
• What is a spend cap and what does it do?

View all 44