Faults

List of articles for different types of faults

How long will Ice-Comms take to fix my fault?
Here at Ice-Comms we strive to make sure you experience the least amount of downtime. Therefore we offer several care level options for your services. The...
Mon, 15 May, 2017 at 1:55 PM
No Dial Tone/Engaged
If your phone line has a constant engaged tone, or no dial tone at all, then there may be a fault somewhere on the line or in the exchange. Firstly you...
Fri, 28 Oct, 2016 at 10:20 AM
My Feature does not work
If you are trying to access your landline features such as call diversion or call minder and a message is played stating that the feature is not active o...
Thu, 3 Nov, 2016 at 10:48 AM
Crackling or noisy line.
If you experience a noisy line, crackling noises or distorted voices/one way communication. There could be a problem with your phone line or local cabine...
Thu, 3 Nov, 2016 at 10:47 AM
Card machine or fax machine problems.
If you have just moved to our services, you no longer have to dial 9 to get an outside line. If your old provider required you to press 9 to dial out,...
Thu, 3 Nov, 2016 at 10:46 AM