When you take a deal through Ice Communications your warranty lies with the brand itself, for example Apple and Samsung.


If you are having some handset issues such as slow performance or a faulty button etc you would need to contact your brand of phone, do let our support team know as we will provide you with a proof of purchase to state you purchased this through a third party.


From this the brand will assist where possible, if they need to then replace your handset they will then do so.



For Apple contact please use - https://getsupport.apple.com/?caller=psp&PRKEYS=PL133


For Samsung contact please use - https://www.samsung.com/uk/support/


Apples warranty lasts for 1 year from once it has been ordered


Samsung’s warranty is for 2 years once it has been ordered