Ice Comms

If throughout your contract you decide you need a new number there are multiple things we can do for you:   You can renumber your line in which the networ...

When you take a deal through Ice Communications your warranty lies with the brand itself, for example Apple and Samsung.   If you are having some handset ...

A line replacement occurs when you would like to move a number away whilst in a contractual agreement and replace the line which has moved away from your ag...

If you are receiving spam text messages or calls on any network you can stop these by texting 7726, state the number that has texted or called you and this ...

A spend cap is essentially a safety net of money in which you can apply to individual numbers or your full account.   For example you can place a £5.00 sp...

In this instance you would need to call or email support on support@ice-comms.co.uk or 0333 202 5000 and ask us to bar your old sim card to prevent anyone i...

Unfortunately, Ice comms don’t offer replacement handsets free of charge. If you have business insurance you can make a claim and Ice comms can supply you w...

We ask that you call us on 0333 202 5000 or email support on support@ice-comms.co.uk for advise if you are thinking of travelling abroad because there are t...

A porting authorisation code commonly called a PAC code allows you to take your old number with you when you change service providers. You'll be asked f...

Typically this will more than likely be Pro rata billing.  Pro-rated billing is an invoicing method that charges customers based on the proportion of th...