Ice Comms

There are many reasons and variables that could account for your bill being so high.  It could be due to running out of data and you have therefore been...

Once you have ported over to us here at Ice comms, this subsequently terminates the contract with your previous provider, however there are 2 main reasons w...

This process is commonly referred to as a Transfer of Ownership or TOO by way of an abbreviation.  Typically it is a fairly seamless process in which it...

There are many reason this could be but we always recommend the 3 main troubleshooting steps.  The first step is simply powering the handset off and bac...

The reason you will have been asked to do this is because here at Ice comms, we cannot apply the discount directly to your network direct invoices. Esse...

After switching network providers, your previous provider should send you a copy of your "final bill". The time frame on this can vary, it can tak...

Propel are the leasing company who you pay directly for the lease of the handsets.  Propel do not send out any invoices in respect of the handsets, howe...

There will be 2 reasons why you have been charged more on your Propel agreement.  If this is your very first bill from Propel, this will have included a...

We are so sorry that you feel the need to make a complaint.  The process for making a complaint is very straightforward, you just need to email in to su...

You will need to email us on support@ice-comms.co.uk 30 days before the contract ends advising whether you want your PAC (porting authorisation code) codes ...