We are so sorry that you feel the need to make a complaint.
The process for making a complaint is very straightforward, you just need to email in to [email protected] FAO complaints. You will need to explain in full the nature of your complaint using as much detail as possible and supply any supporting evidence, that way the complaints officer can investigate your complaint thoroughly.
Your complaint will be acknowledged and from there you will be supplied with a copy of the complaint code for your reference.
There is a 3 step process for this, the officer will investigate your complaint and you will be issued with a first outcome, if you disagree with the outcome of the first investigation then you can ask the officer to re-investigate, however you will need to supply fresh evidence that would allow the officer to come to a different conclusion.
You will then be issued with a second investigation, if you still do not agree with the outcome then the 3rd and final stage will be conducted by a member of the legal department. If you still do not agree with the outcome, you will then be issued with a deadlock letter/ADR letter (alternate dispute resolution)
Providing you have 10 employees or less, you can use the services of the Communications Ombudsman, if you have more than 10 employees then you cannot use their services and you will need to seek legal advise.