There are many reasons and variables that could account for your bill being so high.
It could be due to running out of data and you have therefore been charged the out of bundle rates, you could have sent a MMS (multimedia messages - these can be a picture message, an attachment that consisted of a GIF, an emoji etc) going abroad and incurring the bolt on prices, texting competition numbers ie capital give me the cash, make me a winner, calling international or premium rate numbers ie 0845, 090, 0800 numbers.
If you have a copy of your invoice, the reason for the overspends will be demonstrated in the itemised section. Should you require assistance in understanding this, please dont hesitate in reaching out to us on 0333 202 5000 or [email protected]
Alternatively If you dont have access to your invoices and require a copy or assistance in obtaining access to your account, please get in touch on the above contact details.