Ice Comms

The process of retaining your line and replacing it with a new connection is called a line replacement.  Unfortunately due to a recent change in policy,...

Depending on what you have received the sim card for will depend on which step you need to take next.  If you have received a sim card because you have ...

The very short answer is yes, you absolutely can. There is no difference in taking a sim card out of an iPhone and using it in a Samsung.  There is no need ...

Wi–Fi calling allows you to make phone calls and send text messages over wireless internet networks rather than over the 4G or 5G mobile signal that you nor...

The very short answer to this is to call us on 0333 202 5000 or email us at [email protected] and an agent will be able to clarify your exact end date...

A data top up is a pool of data that you can add to your mobile should you run out.  The ability to add a data top up differs depending on which network...

A termination fee is essentially a charge levied when a party wants to break the term of an agreement or long-term contract. They are stipulated in the cont...

When it comes to changing your mind about a contract, regular consumers have a 14-day “cooling-off period” to cancel their purchase and get their money back...

There could be many reasons for this but typically it could be due to a mast being down or under maintenance in the area . This can be checked on the covera...

A hardware fund means any agreed credit for the customer based on an upgrade, or additional service or accessory purchase, which is not taken as cash back b...