Depending on what you have received the sim card for will depend on which step you need to take next.
If you have received a sim card because you have lost your old one, the process is very straightforward. You will just need to call us on 0333 202 5000 or email us on [email protected] and ask us to activate it. Please alert the agent to the fact that the sim card was a replacement so they can make sure that they also remove any bars or restrictions when activating the new sim card.
If the new sim card is because you are connecting a new number/porting a number over to us, then you will need to speak to the connections department in order for them to advise the next steps in getting your number connected. You can contact the connections team by using either of the above contact details.