General FAQs

How does my buyout get paid?
If agreed with your salesman that we will cover your buyout, depending on who you are billed by will determine how your buyout is paid.  If you are bill...
Thu, 15 Aug, 2024 at 3:30 PM
Im not receiving my invoices
Every customer has can access to their online billing; it just needs to be set up.  Depending on who you are billed by this will either be by logging on...
Thu, 15 Aug, 2024 at 4:49 PM
I am roaming and I cant use my handset?
There are various reason why your handset doesn't appear to be working when you are abroad.  The biggest and most common reason why a handset stops ...
Thu, 15 Aug, 2024 at 4:29 PM
I’m not receiving my invoices from Propel?
  Propel don’t actually send out invoices, they send out a schedule of payments instead. In this, it is detailed every payment that they will take along wi...
Thu, 15 Aug, 2024 at 4:33 PM
My business is going into liquidation.
We are so sorry to hear this.  You will need to email us on support@ice-comms.co.uk and let us know. From there, we will pass it over to our in-house le...
Thu, 15 Aug, 2024 at 4:34 PM
Why have I received an email telling me to create an account?
If you have received this, do not worry. This is an automated email that gets sent to you when a new person emails in, you can disregard this if you wish.  ...
Thu, 15 Aug, 2024 at 4:40 PM
What happens at the 18 month review?
As per the contract your discount expires at month 18 however there is a reason for this.  Due to tariffs changing all the time, handsets needing upgrad...
Thu, 15 Aug, 2024 at 5:09 PM
I need an E sim?
An eSIM is an industry-standard digital SIM that allows you to activate a mobile plan without having to use a physical SIM. Whilst most major networks s...
Fri, 16 Aug, 2024 at 9:13 AM
Are the handsets mine to keep at the end of the contract?
Despite the fact that Propel are a leasing company, the handsets are yours to keep at the end of the contract yes. There is nothing that you need to do, the...
Fri, 16 Aug, 2024 at 9:18 AM
When is my refresh date?
The date that your data refreshes will depend on who bills you.  If you are billed by the network directly then your refresh date will be the day that y...
Fri, 16 Aug, 2024 at 11:21 AM