Ice Comms

If agreed with your salesman that we will cover your buyout, depending on who you are billed by will determine how your buyout is paid.  If you are bill...

Every customer has can access to their online billing; it just needs to be set up.  Depending on who you are billed by this will either be by logging on...

There are various reason why your handset doesn't appear to be working when you are abroad.  The biggest and most common reason why a handset stops ...

  Propel don’t actually send out invoices, they send out a schedule of payments instead. In this, it is detailed every payment that they will take along wi...

We are so sorry to hear this.  You will need to email us on [email protected] and let us know. From there, we will pass it over to our in-house le...

If you have received this, do not worry. This is an automated email that gets sent to you when a new person emails in, you can disregard this if you wish.  ...

As per the contract your discount expires at month 18 however there is a reason for this.  Due to tariffs changing all the time, handsets needing upgrad...

An eSIM is an industry-standard digital SIM that allows you to activate a mobile plan without having to use a physical SIM. Whilst most major networks s...

Despite the fact that Propel are a leasing company, the handsets are yours to keep at the end of the contract yes. There is nothing that you need to do, the...

The date that your data refreshes will depend on who bills you.  If you are billed by the network directly then your refresh date will be the day that y...