This all depends on if you want to keep the existing broadband line. If yes then an engineer will not need to visit site, this will all be done back end and you will just need to plug in the router. If you need or have been sold a new broadband line then an engineer will most likely visit site to install a new socket, on occasion Openreach may reuse an old line to take over and not attend site. If this is the case and the socket is in the wrong area of your site we can request them to visit.

Contact us at or 0333 202 5000 option 1 for Customer Services then option 2 for Landline and Broadband and a member of the team will be happy to assist.