Ice Comms

Billing 10

• Why is my first bill so high?
• When will you collect by Direct Debit?
• What happens if I do not pay my bill?
• How will a termination fee from my previous supplier be paid back to me?
• How does my contract incentive work?

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FAQ-Line Features 4

• How to activate Call Diversion
• How to use Smart Divert
• How do I use voicemail?
• How do I redial the previous number?

Broadband 10

• What Is Broadband?
• How fast is my Broadband?
• My Broadband keeps disconnecting
• New Broadband
• Will an engineer need to visit my site to install Broadband?

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Faults 5

• How long will Ice-Comms take to fix my fault?
• No Dial Tone/Engaged
• My Feature does not work
• Crackling or noisy line.
• Card machine or fax machine problems.

VoIP 8

• What is VoIP?
• Why should I choose VoIP?
• Will VoIP work with my current setup?
• Who is Horizon? I thought I was with Ice Comms
• Porting your numbers to Ice (VoIP only)

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General FAQs 2

• What are your office hours?
• My SIM cards have no mobile numbers on them