Ice Comms

Here at Ice-Comms, we have a billing period of the 1st day to the last day of the month.   Depending on the day of the month that your services go li...

Direct Debit collections take place on or around the 16th of the month for existing customers.    If you are a new customer and it is your first Dire...

We always advise customers to have a Direct Debit set up with ourselves so that you can be sure your payments are kept up to date but we appreciate that...

Any termination fees for a landline and broadband account which we have agreed to cover on your contract will be added to your account as a credit.  ...

If you are eligible for a deal incentive and it is shown on your contract (eg. 3 Months Half Price), this will be added to your account once all services ...

You can request copies of old invoices by either calling us on 03332025000 or emailing support@ice-comms.co.uk.  Someone in our billing department w...

All our invoices are sent out by email around the 7th working day of the month. If it is your first month with us, please remember to check your Spam fol...

Here at Ice-Comms we take pride in our accurate billing.  Unfortunately, as with any business, mistakes can happen. If you have a query about you...

Please contact our support team to obtain your login details for our online invoice portal. 

As far as telecommunications invoices go, ours are relatively easy to understand.  When you receive the billing email, it will contain 3 files; Invo...