Any termination fees for a landline and broadband account which we have agreed to cover on your contract will be added to your account as a credit. 

This credit will be added to your account in the second or third month after all your services are live and ported over to us. It will never be added to your first bill. 

In order to have the termination fees applied to your account, they must be sent to your account manager who will then get them approved by the billing department. 

For mobile accounts, please see the mobile FAQs. 

If you have any questions about termination fees from previous suppliers and whether you are eligible to have them covered by ourselves, please call 0333 202 5000.