Direct Debit collections take place on or around the 16th of the month for existing customers.
If you are a new customer and it is your first Direct Debit collection, we have to leave more time for your bank to process the transaction request. You can expect first time Direct Debits to come out around the 24th of the month. Once you have had your first Direct Debit payment and your bank has logged our company, you will be placed in the 'Existing Customers' collection around the 16th.