Analogue Phone - If you are trying to access your landline features such as call diversion or call minder and a message is played stating that the feature is not active or your are not subscribed to this feature.
There may be a problem with this feature being added to your account.
VoiP – If you are having trouble with speed dials, feature codes or anything which requires manual intervention on the phone, Give the phone a power reboot to let it resync to the servers, Please then try your actions again and reset.
Please contact our support team at [email protected] or 0333202500 Option 1 then Option 3 for voip if the issue continues to happen.