Faults

List of articles for different types of faults

How long will Ice-Comms take to fix my fault?
Here at Ice-Comms we strive to make sure you experience the least amount of downtime. Therefore we offer several care level options for your services. Thes...
Wed, 14 Aug, 2024 at 1:58 PM
No Dial Tone/Engaged
If your phone line has a constant engaged tone, or no dial tone at all, then there may be a fault somewhere on the line or in the exchange. For Voip this c...
Wed, 14 Aug, 2024 at 1:58 PM
My Feature does not work
Analogue Phone - If you are trying to access your landline features such as call diversion or call minder and a message is played stating that the feature ...
Wed, 14 Aug, 2024 at 1:59 PM
Crackling or noisy line.
If you have crackling or noise over your Voip calls, This usually relates to packet loss, If Ice provide your broadband please contact the broadband team w...
Wed, 14 Aug, 2024 at 2:00 PM
Card machine or fax machine problems.
Card machines and Fax machines commonly use a WLR line, If Ice provides this we can run tests on the line, However we cannot configure the Card machine or ...
Wed, 14 Aug, 2024 at 2:01 PM