If you have crackling or noise over your Voip calls, This usually relates to packet loss, If Ice provide your broadband please contact the broadband team who can run tests on the connection. If you do not have Broadband via Ice please contact your Broadband provider,
We also require 3 call examples of crackling or noisy lines, These need to be logged all within 24 hours. We require called number, calling number, time of the call and the date. We will then review the calls to confirm packet loss or not and process the fault for you.
Should you be getting this on every single call, Please contact our VoIP team on 03332025000 Option 1 for customer service then Option 3 for VoIP or support@ice-comms.co.uk