Articles for broadband

What Is Broadband?
Broadband provides a high speed connection to the internet. It inherits the term 'broadband' because it has a significantly larger bandwidth than t...
Thu, 29 Apr, 2021 at 4:56 PM
How fast is my Broadband?
You can check how fast your broadband is currently running by using speed test sites such as or
Thu, 29 Apr, 2021 at 4:57 PM
My Broadband keeps disconnecting
Your broadband should stay on continuously, unless you tell it otherwise. So, if it keeps disconnecting for no reason, there may be a problem with your bro...
Fri, 30 Apr, 2021 at 9:14 AM
New Broadband
Once you have signed up, you will be given a designated 'go live' date. In the meantime we will send you all the equipment you will need, along wit...
Thu, 29 Apr, 2021 at 4:58 PM
Will an engineer need to visit my site to install Broadband?
This all depends on if you want to keep the existing broadband line. If yes then an engineer will not need to visit site, this will all be done back end an...
Thu, 29 Apr, 2021 at 4:56 PM
Why are some broadband suppliers slower than advertised?
The main reason that you may receive slower than advertised speeds is due to your site's distance from the local exchange, which is a common factor whe...
Thu, 29 Apr, 2021 at 4:58 PM
Can I have a static IP address?
If you require a static IP address for your broadband connection, we can provide one for you at your request for £1.50 per month. If you require more than...
Thu, 29 Apr, 2021 at 4:43 PM
My internet service is not working but my landline phone is?
If your landline and broadband are on the same line please email in to with the landline number so that our team can contact you to ...
Fri, 30 Apr, 2021 at 9:37 AM
My CCTV or Server will not connect
Whilst Ice do provide your internet connection, unfortunately internal IT issues are something you would need to take up to your IT team.
Fri, 30 Apr, 2021 at 9:37 AM
You provided me with a router but the Wi-Fi is poor
When using an Ice router provided free of charge you do have the option to purchase a preferred router and we will happily provide the radius logins to get ...
Fri, 30 Apr, 2021 at 9:37 AM