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03332025000
Knowledge base
Mobiles
Cancellation Policy
0
My O2 Business
3
My O2 Business
Outstanding O2 balances
Where are my new SIM cards/Devices
O2 Going Abroad
3
Europe
Going abroad outside Europe
Calling abroad from the UK
Transferring Contacts
3
How To Transfer Contacts From iPhone To Android
How to Transfer Contacts from Android to iPhone
How to transfer BlackBerry contacts to iPhone
Why are my bills so high?
3
EE Pro Rota Billing
O2 Pro Rota Billing
My.Plan.Com Billing Guide
My EE Online Billing
0
Porting Process
3
What do I do on the day of Port?
How do I get my PAC code?
Its my day of Port and my new phone hasn’t come on but my old one has gone off! What do I do?
Transferring Data
2
How to transfer data iPhone to iPhone
How to transfer data Samung to Samsung
Unlocking Your Mobile
2
How do I check if my Phone is unlocked?
When do I need to unlock my phone and how do I do this?
Mobile Connections
17
I’ve received the wrong handset
I’ve received the wrong SIMS
Is my phone unlocked
I didn’t get my phone from ICE, is it locked
My previous supplier won’t provide my PAC codes
View all 17
Landlines
Billing
10
Why is my first bill so high?
When will you collect by Direct Debit?
What happens if I do not pay my bill?
How will a termination fee from my previous supplier be paid back to me?
How does my contract incentive work?
View all 10
FAQ-Line Features
4
How to activate Call Diversion
How to use Smart Divert
How do I use voicemail?
How do I redial the previous number?
Broadband
10
What Is Broadband?
How fast is my Broadband?
My Broadband keeps disconnecting
New Broadband
Will an engineer need to visit my site to install Broadband?
View all 10
Faults
5
How long will Ice-Comms take to fix my fault?
No Dial Tone/Engaged
My Feature does not work
Crackling or noisy line.
Card machine or fax machine problems.
VoIP
8
What is VoIP?
Why should I choose VoIP?
Will VoIP work with my current setup?
Who is Horizon? I thought I was with Ice Comms
Porting your numbers to Ice (VoIP only)
View all 8
General FAQs
2
What are your office hours?
My SIM cards have no mobile numbers on them
Ice Mobile
Billing
2
How do I get my Ice bills?
Why is my first bill so high?
Voicemail
2
How do I activate my Voicemail?
What is visual voicemail?
Resetting your phone
3
Hard Reset, what is it?
Signal Issues
Manual roam steps
General FAQs
44
Can I change my mobile number?
Do I have warranty?
What is a line replacement and how does it work?
How to stop a Spam Text
What is a spend cap and what does it do?
View all 44